> ## Documentation Index > Fetch the complete documentation index at: https://docs.aiinsurance.io/llms.txt > Use this file to discover all available pages before exploring further. # Roles Reference This page describes each user role available when [adding a user](/platform/companies/user-roles-and-permissions/user-roles-and-permissions#add-a-user) to your company, and the access each role grants across the different areas of the platform. For instructions on adding, editing, and removing users, see [User Roles and Permissions](/platform/companies/user-roles-and-permissions/user-roles-and-permissions). ## How access levels work Every role is a bundle of permissions. Each permission grants an action (such as read, create, update, delete, export, or download) on a specific kind of data (such as policies, claims, or files). The tables below summarize each role's access using the following levels: | Level | Meaning | | ----------------- | --------------------------------------------------------------------------------------- | | **Write** | Can create, edit, and generally also delete records in this area (includes read access) | | **Read + export** | Can view records and export or download data and files in this area | | **Read** | Can view records in this area | | — | No access to this area | In AI Insurance, **events** is the umbrella term for **claims and incidents** — see [Understanding Events](/events/understanding-events). Roles with write access to events can manage claims, incidents, and the related attorneys and law firms. ## Role comparison | Role | Submissions & applications | Quotes | Policies | Insureds | Events (claims & incidents) | Financials & payments | Brokers & brokerages | Company files | Form templates | Users | | ----------------------------------------------------------------- | -------------------------- | ------ | ------------- | ------------- | --------------------------- | --------------------- | -------------------- | ------------- | -------------- | ----- | | [Carrier Admin](#carrier-admin) | Write | Write | Write | Write | Write | Write | Write | Write | Write | Write | | [Manager](#manager) | Write | Write | Write | Write | Write | Write | Write | Write | Write | Read | | [UW/Ops Team Member](#uw-ops-team-member) | Write | Write | Write | Write | Write | Write | Write | Write | Write¹ | Read | | [Policy Administrator](#policy-administrator) | Write | Write | Write | Write | — | Write | Write | Write | Write | — | | [Event Manager](#event-manager) | Read + export | Write | Write | Write | Write | Write | Write | Write | Write | — | | [MGA](#mga) | Write | Write | Write | Write | Write | Write | Read | Write | Read | Read | | [Claims Manager](#claims-manager) | — | — | Read | Read | Write | Read | — | Write | — | — | | [Accounts Payable](#accounts-payable) | Read + export | Read | Read + export | Read | Read + export | Write | Write² | Read + export | Read | — | | [Captive Manager](#captive-manager) | Read + export | Read | Read + export | Read + export | Read + export | Read | Read + export | Write | Read | — | | [Viewer/Exporter](#viewer-exporter) | Read + export | Read | Read + export | Read + export | Read + export | Read | Read + export | Read + export | Read | — | | [Viewer/Exporter - Insured Forms](#viewer-exporter-insured-forms) | Read + export | Read | Read + export | Write³ | Read + export | Read | Read + export | Read + export | Read | — | | [Viewer](#viewer) | Read + export | Read | Read + export | Read | Read + export | Read | Read | Read | Read | — | | [Broker](#broker) | Write | Read | — | — | — | — | — | — | — | — | | [Client Member](#client-member) | — | — | — | — | — | — | — | Read + export | — | — | | [Configuration Manager](#configuration-manager) | — | — | — | — | — | — | — | — | — | — | ¹ Can create and delete form templates but cannot edit existing ones. ² Write access is limited to broker and brokerage files; broker and brokerage records themselves are read-only. ³ Write access is limited to insured forms; other insured data is read and export only. ## Role details ### Carrier Admin Full read/write access on all carrier data. A Carrier Admin can also add new carrier members and change their roles — it is the only standard role that can manage users. ### Manager Full read/write access on all carrier data, equivalent to a Carrier Admin except for user management: a Manager can view the user list but cannot add users or change roles. ### UW/Ops Team Member Full read/write access to all company data, except write access to forms and templates is limited: a UW/Ops Team Member can create and delete form templates but cannot edit existing ones. Can view the user list but cannot manage users. ### Policy Administrator Full access to create and edit submissions, quotes, policies, insureds, and forms, but no access to claims or incidents. ### Event Manager Full read/write access on carrier events (claims and incidents). Read and export access on submissions and applications, including the ability to reject applications, and write access to most other carrier data. Cannot view or manage users. ### MGA For Managing General Agents. Full read/write access on carrier incidents, claims, submissions, policies, and insureds. Read-only access to brokers, brokerages, and form templates. Can view the user list but cannot manage users. ### Claims Manager Full read/write/export access for claims and incidents, including the related attorneys and law firms. Read-only access to policies, insureds, and payments, and write access to company files. No access to submissions or quotes. Additional permissions will be granted as needed to suit the needs of the role. ### Accounts Payable Full read and export access on all carrier data. Write access is limited to financial transactions and to broker and brokerage files. ### Captive Manager Full read and export access on all carrier data. Write access to company-level files only. ### Viewer/Exporter Full read and export access on all carrier data, but no permissions to modify data. ### Viewer/Exporter - Insured Forms Full read and export access on all carrier data, plus the ability to create and edit insured forms. ### Viewer Full read access on all carrier data, but no permissions to modify data. Can export events and policies. ### Broker For third parties selected by the carrier to help applicants with their applications. A Broker can create, edit, and submit applications and submissions (including their files) and view quotes and payment information. No access to any other carrier data. ### Client Member Full read and download access to company files, and read access to contacts. No access to any other carrier data. ### Configuration Manager Can export and import company configuration via the onboarding spreadsheet pipeline. No access to any company data. ## Privileged notes Certain objects on the platform, such as [Notes](/platform/components/notes/notes), can be marked as **Privileged**, making them viewable only by users whose roles contain privileges. The following roles can view privileged notes: * Carrier Admin * Manager * UW/Ops Team Member * Event Manager * MGA [Contact support](mailto:support@aiinsurance.io) if you would like to configure privileges for other roles. ## Custom roles If none of the standard roles fit your needs, AI Insurance can create custom roles tailored to your company. Contact [support](mailto:support@aiinsurance.io) to design roles that control access to specific features and data based on your requirements.